Whether you've had poor service from an airline, encountered a problem, or experienced exceptional service, contact the airline, the Department of Transportation, or your Senator, and make sure your voice is heard.

Airline Contacts

The Department of Transportation provides a Word document of the consumer affairs directors of top U.S. airlines.

When you contact an airline directly, include very specific details regarding the incident about which you are complaining or complementing. Always follow the "Who, What, When and Where" rule.

• Who -- Write down the name of each person involved (e.g., passenger service agents, travel agents, etc.)
• What -- Keep a detailed record of what happened to you. Write down every request you made and every response you received.
• When -- Keep a detailed record of the dates, times, flight numbers, etc.
• Where -- Write down where each encounter occurred (e.g., at Gate 32 at O'Hare Airport)

U.S. Department of Transportation

The U.S. Department of Transportation Aviation Consumer Protection Division (ACPD) operates a complaint handling system for consumers who experience air travel service problems.

• If you have a concern about airline safety or security, call the Federal Aviation Administration toll-free at 1-866-TELL-FAA (1-866-835-5322).
• If you have a complaint about airline service other than safety or security issues, call the ACPD at 202-366-2220 (TTY 202-366-0511) to record your complaint, or visit the Department of Transportation's Web site for more information.

The House and Senate

Let your federal House and Senate representative know how you feel about travel-related issues.